PRE-ORDER FAQ
What does pre-ordering a backpack actually mean?
A pre-order lets you reserve your backpack ahead of its official release. By reserving early, you'll be among the very first customers to get the product the moment it's ready to ship.
When does my pre-order ship?
Pre-ordered backpacks are set to ship on the date shown on the product page. Should that date change for any reason, we'll let you know by email and keep you informed at every step.
Am I charged when I place a pre-order?
Yes. Payment is taken at the moment you pre-order so that your item is secured.
Is it possible to cancel my pre-order?
Yes. You can cancel any time before it ships by reaching out to our customer support team. Once the order has shipped, however, it can no longer be canceled.
What if my shipment is delayed?
In the rare case of a delay, we'll reach out to you right away and keep you posted on the updated shipping timeline.
Do I still qualify for the Black Friday bundle offer?
Absolutely! Pre-ordering throughout the Black Friday promotion still earns you the FREE aluminum cardholder with your Oono Backpack V2.
Can I update my shipping address after pre-ordering?
Of course. Just get in touch with our support team as early as you can so we can update your address before the shipping date.
Are pre-orders covered by any guarantees?
Yes. Every pre-order is protected by our standard return and warranty policies. If anything comes up, our customer service team is here to help.
How do I track my pre-order?
As soon as your backpack ships on the date listed on the product page, you'll get a tracking number so you can follow its journey all the way to your door.
Can I pre-order more than one backpack?
Yes. You're welcome to order several backpacks in a single pre-order. Simply set the quantity you want in your cart before checkout.
OONO BACKPACK V2 FAQ
What sets the 20L apart from the 36L?
The 20L pack comfortably holds 2-3 days of clothing, making it ideal for short trips or everyday carry, whereas the 36L fits 5-7 days of clothing and is better suited to longer journeys. The 36L also adds a removable waist strap for extra support when you're hauling heavier loads.
So if you want a compact bag for light packing, go with the 20L. If you need more room and added comfort for extended travel, the 36L is the smarter pick.
Is the Oono Backpack V2 waterproof?
The Oono Backpack V2 is built from water-resistant recycled TPU polyester Oxford 1680D fabric, giving you dependable protection from light rain and splashes.
How much can the Oono Backpack V2 hold?
The Oono Backpack V2 is designed to be flexible. The 20L model expands up to 35L, and the 36L model expands up to 55L to handle bigger loads.
Just release the side buckle clasps to unlock the extra room when you need it, then tighten them again to keep things compact when you don't.
Does the Oono Backpack V2 include a warranty?
Yes, the Oono Backpack V2 is backed by a one-year limited warranty that covers material or workmanship defects under normal use.
Other Oono products don't carry a warranty unless we state otherwise. That said, every item we make uses premium materials and is engineered to last.
Will the Oono Backpack V2 fit in airplane overhead bins?
Yes, both the 20L and 36L versions are carry-on approved and slot into most airplane overhead compartments. We do suggest double-checking your airline's specific size limits.
Is the Oono Backpack V2 tough enough for frequent travel?
Absolutely. The Oono Backpack V2 is made with scratch-proof, tear-resistant, and water-resistant materials, so it holds up to the demands of regular travel.
Does the Oono Backpack V2 have anti-theft features?
Yes, it comes with smart anti-theft touches such as a built-in security lock, concealed zippers, and discreet anti-theft pockets to keep your belongings protected.
Can the Oono Backpack V2 carry camera gear?
While there aren't dedicated camera compartments, the backpack's padded pockets and secure compartments work well for carrying and protecting camera equipment.
How do I clean the Oono Backpack V2?
To clean it, just spot clean using a damp cloth and a mild detergent. Skip machine washing to preserve the integrity of the materials.